Shipping policy

Shipping Policy

Processing Time:
All orders are processed within 1–3 business days after payment verification.

Shipping Time:
We offer standard shipping to the USA.

  • USA: 5–10 business days

  • International: 7–15 business days

(Delivery times may vary depending on location and order volume.)

Tracking Information:
Once your order is shipped, you will receive a tracking number via email.
You can track it anytime on our Track Order page.

Shipping Delays:
Delays may occur due to:

  • Weather conditions

  • Holiday rush

  • Carrier issues

  • High order volume

We do our best to ensure your order arrives on time.

Wrong Address Disclaimer:
Please make sure your address is correct at checkout.
If a package is returned due to incorrect address, the customer is responsible for reshipment costs.

Lost / Stolen Packages:
TailJoy is not responsible for lost or stolen packages.
If tracking shows "Delivered" but you didn’t receive it, please contact the carrier.

Customer Support:
If you have any questions, contact us at:
📧 tailjoy08@gmail.com